Grass Valley Edius
Adobe Premiere Pro
IVS ivsEdits
Sony Vegas Pro
Apple Final Cut Pro

frequently asked questions

Where can I get a demonstration of one of these systems?

Is there a way that I can tryout the editing software before I decide which one is right for me?

I live outside of New England. Is it possible to have the system installed and to get some basic training? What is the learning curve?

I tried to custom configure a system using the online configuration tool, but found that I wanted to add or remove an item that was not listed as one of the options. What do I do?

What about warrantee service, maintenance or upgrades for my system?

 

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Q: Where can I get a demonstration of one of these systems?

A: We have demonstration facilities at various locations in New England as well as in Florida. Since these locations are at our select partners actual studios, demonstrations are by appointment only. This also gives you a chance to see a system in an actual work environment. Not a showroom demo. Just contact us by phone or email to setup your personal demonstration.

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Q: Is there a way that I can tryout the different editing software before I decide which one is right for me?

A: Grass Valley, Adobe and Sony offer free 30 day trial versions of there video editing software. Click on the links below to download your free trial version.

Grass Valley Edius 5 Click Here
Adobe Premiere Pro CS4 Suite Click Here
Sony Vegas Pro Click Here

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Q: I live outside of New England. Is it possible to have the system installed and to get some basic training? What is the learning curve?

A: Yes, we will send a tech to your location to unpack and fully install your system and to spend a few hours training you. The fee for this service ranges between $500 and $1,000. Our experience has been that as long as you are comfortable with the Windows Operating system and have basic knowledge of video editing techniques, then we can assist you with editing on your new system rather quickly. If you choose one of our installation & training options, we provide a couple of hours of hands on 1 on 1 training at the time we install your system. We do offer additional on-site training for those that feel they need more. We take great pride in ensuring that your transition to one of our systems is smooth & enjoyable.

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Q: I tried to custom configure a system using the online configurator but found that I wanted to add or remove an item that was not listed as one of the options. What do I do?

A: Configure the system that is closest to your needs and then call us toll free at 1-877-433-4828 or email sales@editHD.com. The configuration tool is a guide that meets the needs of most people though, If you have a special request for your system, I am sure we can accommodate you.

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Q: What about warrantee service, maintenance or upgrades for my new system?

A: In most cases, this can be performed on-site for our customers in the northeast. We are all over New England on a weekly basis. We also travel along the east coast a few times per year and would schedule maintenance or upgrades visits based on your location and where and when we are traveling. Warrantee service outside of New England may require for you to send the system (computer box only) to us for a speedy diagnosis and repair. We encourage our customers to stay in touch with us to keep up to date with the latest news regarding their system.

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