Where can I get a demonstration
of one of these systems?
Is there a way that I can tryout
the editing software before I decide which one is right for me?
I live outside of New England.
Is it possible to have the system installed and to get some basic
training? What is the learning curve?
I tried to custom configure a system
using the online configuration tool, but found that I wanted
to add or remove an item that was not listed as one
of the options. What do I do?
What about warrantee
service, maintenance or upgrades for my system?
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Q: Where can I get a demonstration of one
of these systems?
A:
We have demonstration facilities at various locations in New
England as well as in Florida. Since these locations are at our
select partners actual studios, demonstrations are by appointment
only. This also gives you a chance to see a system in an actual
work environment. Not a showroom demo. Just contact us by phone or email to setup your personal
demonstration.
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Q:
Is there a way that I can tryout the different editing software
before I decide which one is right for me?
A: Grass Valley, Adobe and Sony offer
free 30 day trial
versions of there video editing software. Click on the links below
to download your free trial version.
Grass Valley Edius 5 Click
Here
Adobe Premiere Pro CS4 Suite Click
Here
Sony Vegas Pro Click
Here
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Q:
I live outside of New England. Is it possible to have the system
installed and to get some basic training? What is the learning curve?
A:
Yes, we will send a tech to your location to unpack and fully
install your system and to spend a few hours training you. The
fee for this service ranges between $500 and $1,000. Our experience has been that as long as you are comfortable
with the Windows Operating
system and have basic knowledge
of video editing techniques, then we can assist you with editing
on your new system rather quickly. If you choose one of our installation & training
options, we provide a couple of hours of hands on 1 on 1 training
at the time we install your system. We do offer
additional on-site training for those that feel they need more.
We take great pride in ensuring that your transition to one
of our systems is smooth & enjoyable.
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Q: I tried to
custom configure a system
using the online configurator but found that I wanted to add
or remove an item that was not listed as one of the options.
What do I do?
A: Configure the system that is closest to your needs and then
call us toll free at 1-877-433-4828 or email sales@editHD.com. The configuration
tool is a guide
that meets the needs of most people though, If you have a special
request for your system, I am sure we can
accommodate you.
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Q: What about
warrantee service, maintenance or upgrades for
my new system?
A: In most cases, this can be performed on-site
for our customers in the northeast. We are all
over New England on a weekly basis. We also travel along the
east coast a few times per year and would schedule maintenance
or upgrades visits based on your location and where and when we are
traveling. Warrantee service outside of New England may require
for you to send the system (computer box only) to us for a
speedy diagnosis and repair. We encourage our customers
to stay in touch with us to keep
up to date with the latest news regarding their system.
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